Last updated: July 19, 2024.
At Darkaa, we strive to provide high-quality services and ensure customer satisfaction. This refund policy applies to our Trak platform (https://admin.trak.codes) and related Google Workspace add-ons.
1. Eligibility for Refunds
1.1. Subscription Services
- For monthly subscriptions: We offer a full refund if requested within the first 7 days of your initial subscription. After this period, refunds will be issued on a prorated basis for the unused portion of your subscription.
- For annual subscriptions: We offer a full refund if requested within the first 14 days of your initial subscription. After this period, refunds will be issued on a prorated basis for the unused portion of your subscription.
1.2. One-Time Purchases
- For one-time purchases of digital products or services: We offer a full refund if requested within 3 days of purchase, provided the product or service has not been substantially used or downloaded.
2. Non-Refundable Items
The following are generally not eligible for refunds:
- Services that have been fully delivered or consumed
- Custom development work or personalized services
- Purchases made using promotional codes or discounts
- Add-ons or extensions to existing subscriptions
3. How to Request a Refund
To request a refund:
- Contact our customer support team at contact@darkaa.com or through our support portal.
- Provide your order number and the reason for your refund request.
- Our team will review your request and respond within 2-3 business days.
4. Refund Processing
4.1. Approved refunds will be processed within 5-10 business days.
4.2. Refunds will be issued using the original payment method when possible. If this is not possible, we will work with you to find an alternative refund method.
5. Exceptional Circumstances
We understand that exceptional circumstances may sometimes require special consideration. If you believe your situation warrants an exception to this policy, please contact our support team to discuss your case.
6. Cancellation of Services
Refund requests may result in the cancellation of the associated service. Access to the service will typically be revoked upon processing of the refund.
7. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically.
8. Contact Us
If you have any questions about this refund policy, please contact us at:
Darkaa
Nunyalab, Maison des Jeunes, Adidogome-Amadahome
Lomé, TOGO.
Email: contact@darkaa.com
Phone: +228 93 33 52 02