Case tracking provides an up-to-date view of the processing step each specific case in, among all cases collaboratively processed by a team, as well as key historical decisions made for each case. Trak can help with this.
When tracking customer cases, add a new QR code to the physical folder representing a new case. Use the “New case” button to register it.
When you start processing a batch of cases, batch-scan their QR codes with the “Processing” button. Do the same with the “Done” button when the cases are ready.